Questions? Call Us! 310-533-1196 (M-F 9am-5pm PST)

Shipping & Returns

*ALL shipments are insured up to $50-$100 (depending on delivery service) and are sent out with an accompanying tracking number via e-mail*

 

What is Free Shipping?

At Mary Jurek Design, Inc. We strive for an easy and positive customer experience.  This is why we offer a no-strings-attached free shipping option throughout the continental U.S. 

There is no minimum order and no handling or service fees. Simple. Easy. Free.

 

What is Signature Required & Insurance?

Simply put, our Free Shipping option, while extremely convenient for our customers, is not the most cost effective way of delivering products across the country.  It is for this reason, all products shipped via Free Shipping are delivered via basic, no-frills delivery services.  

However, we want to give our customers the option to better insure their package makes it to right hands.  This is why we offer the ability to insure your package for it's full value, along with a required signature upon delivery for a flat rate of only $5 per item.

 

Can I return my order?

Items in new, unused, and shelf-ready condition may be returned within 30 days of receipt for a refund or exchange.

Exceptions to this return policy include, but are not limited to, the following:

• Sale items, discounted items, special orders and monogrammed items are not returnable.

• Shipping fees are not refundable.  

Merchandise which is not returned in accordance to the conditions listed above will be returned to the customer. The customer is responsible for all return shipping charges.

Special condition: If you have received a damaged, defective or incorrect item, please email info@MaryJurekDesign.com or use the Contact Us feature at the right hand edge of this page.

 

How do I return my order?

To return your order, you must obtain a Return Authorization (RA) number by emailing info@MaryJurekDesign.com and providing the following information:

  • Order number • Name of purchaser • Items to be returned • Reason for return  

Please allow 2-5 business days to receive an email with your RA number and return instructions. 

Once you have received your return instructions, please ensure that:

• All items are returned in new, unused, and shelf-ready condition within 30 days of receipt. • A copy of your original invoice is included with your return. • Your RA number is clearly marked on the outside of your return package.